Help Center
Answers about ordering, payment, delivery, refunds and account security.
Getting Started & Account
注册登录、账号安全与个人信息
2 articles
Ordering & Payment
下单流程、优惠券与支付方式
3 articles
Delivery
人工交付流程、时效与进度查询
2 articles
Refund & After-sales
退款政策、补发与售后凭证
2 articles
Security
账号安全与风控说明
0 articles
Replacement, exchange and contacting support
Banned accounts are eligible for a refund or replacement; support is online daily 9:30–24:00.
When am I eligible for a refund
Only product issues qualify: cannot be used, incorrect information, banned on first use.