We provide after-sales protection for every order. If you run into any problem, please contact our online support or email us first.
1. What is covered
Product issues: the purchased product cannot be used, the product information is incorrect, or it is banned on first use.
Delivery issues: the order was not completed for a long time after payment, or the delivered result does not match the order.
2. How we handle it
After verification we offer a replacement, an exchange or a refund. Banned accounts are eligible for a refund or replacement, and unresolved issues are covered by our full-refund commitment.
3. Service hours
Our support team is available daily from 9:30 to 24:00 (UTC+8). Requests submitted outside these hours are handled with priority in the next working period.
4. What to provide
To help us verify, please provide your order number, a description of the issue and any necessary screenshots. For account issues, please also provide the account identifier.
5. What is not covered
Recharges made to a wrongly submitted account; bans caused by violating the official terms, using unofficial channels or sharing accounts; refund requests for personal reasons when the product itself has no issue.