1. Manual delivery process
Choose the product and fill in the required information as instructed on the product page;
Click "Buy Now" to enter the order page and confirm the order details;
Choose a payment method, complete the payment and wait for processing;
After successful payment our staff verify the submitted top-up information and complete the recharge within the committed time frame, then the order is marked completed.
2. Timeline
Under normal circumstances the recharge is completed within 1–3 minutes of payment, with an average delivery speed of about 3 minutes. If it takes longer than 5 minutes, please contact online support. Overdue orders automatically alert our staff, so there is no need to follow up repeatedly.
3. Top-up account
Submitted top-up account details cannot be modified, so please double-check before submitting. If you made a mistake, contact support as soon as possible; once the recharge is completed it cannot be changed and wrongly submitted recharges are not refundable.
4. Checking progress
See "My Orders" for delivery progress and staff notes, or query by order number without signing in.
5. Important notes
Please make sure the product matches the platform of your account before ordering;
Please carefully confirm that the account information entered is correct, as incorrect recharges cannot be modified;
Please do not log into the target account before the transaction is completed, as account login conflicts may cause recharge failure or delayed crediting;
Virtual products are special: please log in after the recharge is completed to verify the result, as some recharges may require additional processing time;
Game top-up services involve certain risks, and risks related to game restrictions, controls or penalties must be borne by the user.