We offer online support and email. Our support team is available daily from 9:30 to 24:00 (UTC+8).
Email: [email protected] (please include your order number so we can locate it quickly)
Online support: click the support entry at the bottom-right corner of the page to start a session, or visit the Help Center for frequently asked questions.
Requests submitted outside our service hours will be handled with priority in the next working period. For order, refund and account issues we recommend using the in-site support session so that everything is documented and followed up.
Never share your password or 2FA code with anyone. Our staff will never ask for your password or verification codes.
Last updated：2026-09-17 12:33:20