All orders on this platform are processed manually by our staff; self-service top-up and automatic delivery are not available.
Once payment succeeds, a delivery task is created and our staff claim and complete the recharge within the committed time frame (30 minutes). The normal processing time is 1–3 minutes, with an average delivery speed of about 3 minutes.
Overdue tasks automatically alert our staff and are prioritised in the queue, so there is no need to chase.
If a recharge fails because of an abnormal account or an upstream issue, the order is moved to after-sales handling; we will contact you to verify and to offer a replacement or refund according to our policy.