Once virtual products are sold, refunds are not supported unless there is an issue with the product itself.
"Product issue" covers three cases: the purchased product cannot be used; the product information is incorrect; the product is banned on first use.
The following are not eligible: no longer needed or purchased by mistake; recharges made to a wrongly submitted account (not refundable once completed); bans caused by violating official terms or using unofficial channels.
If your case qualifies, submit a refund request within the policy window (15 days) after the order is completed, together with a description and screenshots. Our staff will verify and refund to the original payment method with no handling fee.