Our accounts are registered with 100% native-IP isolation. If an account is banned on first use, please contact online support and we will verify and offer a refund or a replacement.
If the delivered result does not match the order, or the order stays unfulfilled for a long time, submit a ticket through online support or the order after-sales entry and our staff will prioritise it.
Support hours: daily 9:30 – 24:00 (UTC+8). Requests submitted outside these hours are handled with priority in the next working period.
When submitting an after-sales request, please include the order number, a description and the necessary screenshots; for account issues also provide the account identifier. Unresolved issues are covered by our full-refund commitment.